Frequently asked questions
We have compiled a list of frequently asked questions.
- Q.Are the smartphones you sell new?
- A.All products sold by oasis mobi are reused (second-hand) devices that have been tested and cleaned.
The condition is clearly stated, ranging from "Like New" to "Good Condition."
- Q.Is there any warranty after purchase?
- A.Yes, all products come with a 90-day warranty from the date of purchase.
In the unlikely event of a problem, we will provide a replacement or refund.
- Q.Is this a SIM-free device?
- A.Yes, all devices are sold SIM-free or carrier unlocked.
You can use your existing SIM card.
- Q.Can I order from overseas?
- A.Yes, oasis mobi ships to countries around the world.
Shipping costs and customs procedures vary depending on your country or region, so please check the checkout screen.
- Q:What payment methods are available?
- A.We accept major online payment methods such as credit cards (VISA, Mastercard, AMEX) and PayPal.
- Q.How is the condition of the product graded?
- A.Our specialist staff checks the appearance and operation of the product and rates it on a four-point scale: S (Like new), A (Excellent condition), B (Good condition), or C (Slightly used).
Details are posted on each product page.
- Q.Are there any accessories included with the smartphone I purchased?
- A.Accessories vary depending on the product, but generally a charging cable and SIM pin are included.
Boxes, earphones, etc. may not be included.
- Q:When will the product be shipped?
- A:We usually ship within 2-5 business days after confirming your payment.
Once shipped, we will email you the tracking number.
- Q.Can I cancel or return my purchase?
- A.You can cancel an order if it has not yet been shipped.
After shipping, we will only accept returns or exchanges if the product is defective upon delivery.
- Q.Is the data completely erased?
- A.Yes, all devices are completely wiped (initialized) using special software and are shipped in a state where information cannot be restored by third parties.
