Refund and Return Policy

Refund/Return Policy

At oasis mobi, to ensure our customers can shop with peace of mind,
we offer returns/exchanges/refunds in cases of defective products or if you receive a product different from your order.

Eligible for Returns/Refunds
  • •  Initial defects/malfunctions of the product
  • •  If you receive a product different from your order
  • •  Damage during transit
  • •  If the product significantly differs from its description
Return/Refund Conditions
  • •  Please contact us via email or the inquiry form within 7 days of product arrival.
  • •  Returns without prior notification cannot be accepted.
  • •  In cases of initial defects or incorrect shipments, we will cover the shipping costs.
  • •  For returns due to customer convenience, the customer will bear the return shipping costs.
Refund Methods
  • •  Credit Card Payment: Refund processed through your credit card company
  • •  PayPal Payment: Refund to your PayPal account
  • •  Bank Transfer: Refund to your specified account (transfer fees borne by the customer)
Exchange Policy
  • •  If stock is available, we will exchange it for the same product.
  • •  If stock is unavailable, we will issue a refund.
About Warranty
  • •  Products come with a warranty for a certain period from the date of purchase.
  • •  If the same defect occurs repeatedly, we will provide an exchange or refund.
  • •  If repairs require more than 7 business days, we may offer a replacement product.
Return Address
3-16-24 Nobidome, Niiza-shi, Saitama 352-0011
L-line Co., Ltd. oasis mobi Returns Department
Notes
  • •  In accordance with UAE consumer protection laws, you can choose between a refund, exchange, or repair.
  • •  We do not include disclaimers that are disadvantageous to consumers.
  • •  Contract terms/refund conditions are based on Arabic, with Japanese/English provided for assistance.